Hospitality
Lead & Manage People
This unit is designed to provide and assess skills and knowledge
required by people in the Hospitality and Tourism industry to lead
and manage teams of people. The main focus of this unit is on issues
of leadership, motivation and teamwork.
Manage Workplace diversity
This unit deals with skills and knowledge required to provide leadership
in a diverse workplace where customers and staff are from a wide
range of backgrounds. This unit reflects the importance of managing
cross-cultural issues in the tourism industry.
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